ITIL · Question #425
Application Management plays a role in all applications. One of the key decisions to which they contribute is?
The correct answer is A. Whether to buy an application or build it. A key responsibility of Application Management is contributing to the buy-or-build decision, evaluating whether to procure a commercial application or develop a custom one.
Question
Application Management plays a role in all applications. One of the key decisions to which they contribute is?
Options
- AWhether to buy an application or build it
- BShould application development be outsourced
- CWho the vendor of the storage devices will be
- DWhere the vendor of an application is located
How the community answered
(62 responses)- A89% (55)
- B3% (2)
- C2% (1)
- D6% (4)
Why each option
A key responsibility of Application Management is contributing to the buy-or-build decision, evaluating whether to procure a commercial application or develop a custom one.
ITIL's Application Management function participates throughout the application lifecycle and plays a specific role in the buy-or-build analysis, assessing whether a commercial off-the-shelf (COTS) product meets business and technical requirements or whether custom development is necessary. This decision has major implications for cost, maintainability, and alignment with business needs, making it a core Application Management contribution.
The decision to outsource application development is a strategic and organizational governance decision typically made above the Application Management function, which focuses on technical lifecycle management rather than sourcing strategy.
Storage device vendor selection is a concern of IT infrastructure management and procurement, falling outside the scope of Application Management which focuses on software applications.
The geographic location of an application vendor is a vendor management and procurement concern, not a technical or lifecycle decision that Application Management is responsible for.
Concept tested: Application Management buy-or-build decision role
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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