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ITIL · Question #425

Application Management plays a role in all applications. One of the key decisions to which they contribute is?

The correct answer is A. Whether to buy an application or build it. A key responsibility of Application Management is contributing to the buy-or-build decision, evaluating whether to procure a commercial application or develop a custom one.

Functions

Question

Application Management plays a role in all applications. One of the key decisions to which they contribute is?

Options

  • AWhether to buy an application or build it
  • BShould application development be outsourced
  • CWho the vendor of the storage devices will be
  • DWhere the vendor of an application is located

How the community answered

(62 responses)
  • A
    89% (55)
  • B
    3% (2)
  • C
    2% (1)
  • D
    6% (4)

Why each option

A key responsibility of Application Management is contributing to the buy-or-build decision, evaluating whether to procure a commercial application or develop a custom one.

AWhether to buy an application or build itCorrect

ITIL's Application Management function participates throughout the application lifecycle and plays a specific role in the buy-or-build analysis, assessing whether a commercial off-the-shelf (COTS) product meets business and technical requirements or whether custom development is necessary. This decision has major implications for cost, maintainability, and alignment with business needs, making it a core Application Management contribution.

BShould application development be outsourced

The decision to outsource application development is a strategic and organizational governance decision typically made above the Application Management function, which focuses on technical lifecycle management rather than sourcing strategy.

CWho the vendor of the storage devices will be

Storage device vendor selection is a concern of IT infrastructure management and procurement, falling outside the scope of Application Management which focuses on software applications.

DWhere the vendor of an application is located

The geographic location of an application vendor is a vendor management and procurement concern, not a technical or lifecycle decision that Application Management is responsible for.

Concept tested: Application Management buy-or-build decision role

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Application Management#buy vs build#IT functions

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