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ITIL · Question #174
ITIL Question #174: Real Exam Question with Answer & Explanation
The correct answer is B: IT operations management. IT operations management within ITIL includes the function responsible for monitoring activities and events across the IT infrastructure. It ensures the day-to-day operational stability of IT services.
Question
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
Options
- AService level management
- BIT operations management
- CCapacity management
- DIncident management
Explanation
IT operations management within ITIL includes the function responsible for monitoring activities and events across the IT infrastructure. It ensures the day-to-day operational stability of IT services.
Common mistakes.
- A. Service level management is concerned with negotiating, agreeing, and reporting on service level targets rather than directly monitoring IT infrastructure events.
- C. Capacity management focuses on ensuring the right level of IT resource is available to meet demand, not on monitoring infrastructure events and activities in real time.
- D. Incident management is a reactive process triggered after an incident is detected or reported; it does not perform the underlying infrastructure monitoring itself.
Concept tested. IT operations management infrastructure monitoring function
Reference. https://wiki.en.it-processmaps.com/index.php/IT_Operations_Management
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