ITIL · Question #173
Which role is responsible for carrying out the activities of a process?
The correct answer is D. Process practitioner. The process practitioner is the ITIL role that carries out the day-to-day activities defined within a process. Other roles govern, manage, or oversee processes at a higher level.
Question
Which role is responsible for carrying out the activities of a process?
Options
- AProcess owner
- BChange manager
- CService manager
- DProcess practitioner
How the community answered
(52 responses)- A2% (1)
- B8% (4)
- C4% (2)
- D87% (45)
Why each option
The process practitioner is the ITIL role that carries out the day-to-day activities defined within a process. Other roles govern, manage, or oversee processes at a higher level.
The process owner is accountable for the overall design, performance, and improvement of the process, not for carrying out its day-to-day activities.
The change manager is a specific role within the change management process who coordinates and facilitates changes, but this is not the generic term for the role that executes process activities.
The service manager is a broad leadership role overseeing the delivery of IT services, not a role defined specifically for executing process activities.
A process practitioner is responsible for executing one or more process activities, handling process inputs and outputs, and ensuring records are properly maintained. This role is distinct from ownership or management - practitioners are the hands-on doers within a process. In ITIL, separating accountability (process owner) from execution (practitioner) ensures clear responsibility assignment.
Concept tested: ITIL process roles and responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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