ITIL Question #173: Real Exam Question with Answer & Explanation

The correct answer is D: Process practitioner. The process practitioner is the ITIL role that carries out the day-to-day activities defined within a process. Other roles govern, manage, or oversee processes at a higher level.

Question

Which role is responsible for carrying out the activities of a process?

Options

AProcess owner
BChange manager
CService manager
DProcess practitioner

Explanation

The process practitioner is the ITIL role that carries out the day-to-day activities defined within a process. Other roles govern, manage, or oversee processes at a higher level.

Common mistakes.

A. The process owner is accountable for the overall design, performance, and improvement of the process, not for carrying out its day-to-day activities.
B. The change manager is a specific role within the change management process who coordinates and facilitates changes, but this is not the generic term for the role that executes process activities.
C. The service manager is a broad leadership role overseeing the delivery of IT services, not a role defined specifically for executing process activities.

Concept tested. ITIL process roles and responsibilities

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Community Discussion

No community discussion yet for this question.

Full ITIL Practice