PeopleCert
ITIL · Question #461
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
The correct answer is B. The process owner. https://en.wikiversity.org/wiki/ITIL/Foundation/Service_Management/Processes_functions_and_ro
Roles
Question
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
Options
- AThe process practitioner
- BThe process owner
- CThe service owner
- DThe process manager
How the community answered
(36 responses)- A6% (2)
- B89% (32)
- C3% (1)
- D3% (1)
Explanation
https://en.wikiversity.org/wiki/ITIL/Foundation/Service_Management/Processes_functions_and_ro
Topics
#process owner#process governance#process metrics#roles and responsibilities
Community Discussion
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