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ITIL · Question #421

Which of the following combinations covers all the roles in Service Asset and Configuration Management?

The correct answer is B. Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager;. The core SACM roles are Configuration Administrator/Librarian, Service Asset Manager, and Configuration Manager, covering operational, asset, and process management responsibilities.

Roles

Question

Which of the following combinations covers all the roles in Service Asset and Configuration Management?

Options

  • AConfiguration Administrator/Librarian; Configuration Manager; Service Desk Manager;
  • BConfiguration Administrator/Librarian; Service Asset Manager; Configuration Manager;
  • CConfiguration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change
  • DConfiguration Administrator/Librarian; Configuration Manager; Configuration Analyst;

How the community answered

(38 responses)
  • A
    3% (1)
  • B
    89% (34)
  • C
    3% (1)
  • D
    5% (2)

Why each option

The core SACM roles are Configuration Administrator/Librarian, Service Asset Manager, and Configuration Manager, covering operational, asset, and process management responsibilities.

AConfiguration Administrator/Librarian; Configuration Manager; Service Desk Manager;

The Service Desk Manager is a role within Service Operation, not a defined role within the SACM process, making this combination incorrect.

BConfiguration Administrator/Librarian; Service Asset Manager; Configuration Manager;Correct

ITIL defines the primary roles within SACM as the Configuration Manager (process owner responsible for overall governance of SACM), the Service Asset Manager (accountable for tracking and managing all service assets throughout their lifecycle), and the Configuration Administrator/Librarian (responsible for day-to-day administration of the CMS and configuration item records). Together these three roles cover the strategic, managerial, and operational responsibilities required for the SACM process.

CConfiguration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change

While Configuration Analyst and CMS/Tools Administrator are valid supporting SACM roles, including the Change Manager role is incorrect - Change Management is a separate ITIL process with its own distinct role set.

DConfiguration Administrator/Librarian; Configuration Manager; Configuration Analyst;

This option omits the Service Asset Manager, which is a key defined role in SACM specifically accountable for service asset management and cannot be excluded from a complete list of SACM roles.

Concept tested: SACM defined roles and responsibilities in ITIL

Source: https://www.axelos.com/certifications/itil-service-management

Topics

#SACM roles#Configuration Manager#Service Asset Manager#Configuration Administrator

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