ITIL Question #421: Real Exam Question with Answer & Explanation

The correct answer is B: Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager;. The core SACM roles are Configuration Administrator/Librarian, Service Asset Manager, and Configuration Manager, covering operational, asset, and process management responsibilities.

Question

Which of the following combinations covers all the roles in Service Asset and Configuration Management?

Options

AConfiguration Administrator/Librarian; Configuration Manager; Service Desk Manager;
BConfiguration Administrator/Librarian; Service Asset Manager; Configuration Manager;
CConfiguration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change
DConfiguration Administrator/Librarian; Configuration Manager; Configuration Analyst;

Explanation

The core SACM roles are Configuration Administrator/Librarian, Service Asset Manager, and Configuration Manager, covering operational, asset, and process management responsibilities.

Common mistakes.

A. The Service Desk Manager is a role within Service Operation, not a defined role within the SACM process, making this combination incorrect.
C. While Configuration Analyst and CMS/Tools Administrator are valid supporting SACM roles, including the Change Manager role is incorrect - Change Management is a separate ITIL process with its own distinct role set.
D. This option omits the Service Asset Manager, which is a key defined role in SACM specifically accountable for service asset management and cannot be excluded from a complete list of SACM roles.

Concept tested. SACM defined roles and responsibilities in ITIL

Reference. https://www.axelos.com/certifications/itil-service-management

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