Which of the following are responsibilities of a Service Level Manager? (1) Agreeing targets in Service Level Agreements (2) Designing the service so it can meet the targets (3) Ensuring all needed co

The Service Level Manager owns the process of negotiating and documenting service targets within SLAs (responsibility 1) and is also accountable for ensuring all underpinning contracts and Operational Level Agreements are in place to support those targets (responsibility 3). Responsibility 2 - designing the service to meet targets - belongs to Service Design roles such as the solution architect or design coordinator, not the Service Level Manager.

Responsibility 2 - designing the service so it can meet targets - is a Service Design function, not a Service Level Manager function, making 'All of the above' incorrect.

Responsibility 2 is not a Service Level Manager duty; technical service design to meet agreed targets is performed within the Service Design lifecycle stage by design-focused roles.

Responsibility 3 - ensuring all needed contracts and agreements are in place - is a clearly defined Service Level Manager accountability, so excluding it makes this option incorrect.