ITIL · Question #462
What are the two MAJOR activities in problem management?
The correct answer is D. Proactive and reactive. Problem management is divided into two major activities: reactive, which addresses problems after incidents occur, and proactive, which prevents problems before they cause incidents.
Question
What are the two MAJOR activities in problem management?
Options
- ATechnical and service
- BResource and proactive
- CReactive and technical
- DProactive and reactive
How the community answered
(44 responses)- A7% (3)
- B2% (1)
- C5% (2)
- D86% (38)
Why each option
Problem management is divided into two major activities: reactive, which addresses problems after incidents occur, and proactive, which prevents problems before they cause incidents.
Technical and service describe team types or outcome categories, not the two recognized major activity divisions within ITIL problem management.
Resource and proactive is not a valid ITIL pairing; resource management is not defined as a major activity category within problem management.
While reactive is one correct activity, technical is not its counterpart in ITIL problem management - proactive is the correct second activity.
ITIL problem management formally recognizes reactive problem management (identifying root causes of incidents that have already occurred and preventing recurrence) and proactive problem management (identifying and resolving problems before they can trigger incidents). These two activities work together to reduce incident frequency and overall service disruption over time.
Concept tested: ITIL problem management reactive and proactive activities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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