ITIL · Question #36
Which of the following statements BEST describes the aims of release and deployment management?
The correct answer is A. To build, test and deliver the capability to provide the services specified by service design. Release and deployment management aims to build, test, and deliver into the live environment the services specified by service design.
Question
Which of the following statements BEST describes the aims of release and deployment management?
Options
- ATo build, test and deliver the capability to provide the services specified by service design
- BTo ensure that each release package specified by service design consists of a set of related assets
- CTo ensure that all changes can be tracked, tested and verified if appropriate
- DTo record and manage deviations, risks and issues related to the new or changed service
How the community answered
(31 responses)- A94% (29)
- B3% (1)
- C3% (1)
Why each option
Release and deployment management aims to build, test, and deliver into the live environment the services specified by service design.
The primary aim of release and deployment management is to build, test, and deliver the capability to provide services as defined by service design, ensuring they are correctly deployed into the live environment. This covers the full release lifecycle - from constructing the release package and conducting testing through to controlled deployment. It ensures that new or changed services meet expected outcomes and can deliver the intended value without disrupting existing services.
Ensuring a release package consists of a set of related assets describes an aspect of release packaging or bundling, not the overarching aim of the process.
Tracking, testing, and verifying all changes is the objective of change management, which governs whether changes are authorized - not release and deployment management.
Recording and managing deviations, risks, and issues related to new or changed services is an objective of transition planning and support, a separate ITIL process.
Concept tested: Release and deployment management aims in ITIL
Source: https://www.axelos.com/resource-hub/glossary/release-and-deployment-management
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