ITIL · Question #215
Which process would be used to compare the value that newer services have offered over those they have replaced?
The correct answer is C. Service portfolio management. Comparing the value of newer services against the ones they replaced requires a process that tracks the full lifecycle of services including retired ones.
Question
Which process would be used to compare the value that newer services have offered over those they have replaced?
Options
- AAvailability management
- BCapacity management
- CService portfolio management
- DService catalogue management
How the community answered
(20 responses)- A5% (1)
- B5% (1)
- C75% (15)
- D15% (3)
Why each option
Comparing the value of newer services against the ones they replaced requires a process that tracks the full lifecycle of services including retired ones.
Availability Management focuses on ensuring IT services meet agreed availability targets; it does not compare business value between new and retired services.
Capacity Management ensures current and future capacity meets demand at justified cost; it does not perform value comparisons across service generations.
Service Portfolio Management manages the complete set of services across their entire lifecycle - pipeline, catalog, and retired services. Because it maintains records of both active and decommissioned services, it is the process used to compare the business value delivered by newer services against the legacy services they replaced.
Service Catalogue Management maintains information only about live and approved services - it does not track retired services and therefore cannot support this type of comparison.
Concept tested: Service Portfolio Management retired service value comparison
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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