ITIL · Question #214
Which statement should NOT be part of the value proposition for Service Design?
The correct answer is D. Better balance of technical skills to support live services. The Service Design value proposition focuses on planning and designing services for quality and business alignment, not on operational workforce management activities.
Question
Which statement should NOT be part of the value proposition for Service Design?
Options
- AReduced total cost of ownership
- BImproved quality of service
- CImproved Service alignment with business goals
- DBetter balance of technical skills to support live services
How the community answered
(27 responses)- A7% (2)
- B19% (5)
- C30% (8)
- D44% (12)
Why each option
The Service Design value proposition focuses on planning and designing services for quality and business alignment, not on operational workforce management activities.
Reduced total cost of ownership is a valid Service Design value proposition because good design minimizes rework, incidents, and operational costs over the service lifecycle.
Improved quality of service is a core value proposition of Service Design since designing services correctly from the start directly determines service quality.
Improved service alignment with business goals is a key Service Design value proposition, as Service Design translates business requirements into service specifications.
Balancing technical skills to support live services is an objective associated with Service Operation, which is responsible for managing day-to-day staffing and operational activities. Service Design is concerned with designing services, processes, and supporting systems - not with managing the skills mix of live operational teams.
Concept tested: ITIL Service Design value proposition boundaries
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.