ITIL Question #214: Real Exam Question with Answer & Explanation

The correct answer is D: Better balance of technical skills to support live services. The Service Design value proposition focuses on planning and designing services for quality and business alignment, not on operational workforce management activities.

Question

Which statement should NOT be part of the value proposition for Service Design?

Options

AReduced total cost of ownership
BImproved quality of service
CImproved Service alignment with business goals
DBetter balance of technical skills to support live services

Explanation

The Service Design value proposition focuses on planning and designing services for quality and business alignment, not on operational workforce management activities.

Common mistakes.

A. Reduced total cost of ownership is a valid Service Design value proposition because good design minimizes rework, incidents, and operational costs over the service lifecycle.
B. Improved quality of service is a core value proposition of Service Design since designing services correctly from the start directly determines service quality.
C. Improved service alignment with business goals is a key Service Design value proposition, as Service Design translates business requirements into service specifications.

Concept tested. ITIL Service Design value proposition boundaries

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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