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ITIL · Question #482

Which is one of the five aspects of service design?

The correct answer is A. Management information systems and tools. ITIL Service Design defines five aspects that must be considered when designing services, and management information systems and tools - such as the Service Portfolio - is one of them.

The ITIL service lifecycle

Question

Which is one of the five aspects of service design?

Options

  • AManagement information systems and tools
  • BRisk analysis and management approach
  • CManagement policy for business case creation
  • DCorporate governance and policy

How the community answered

(20 responses)
  • A
    95% (19)
  • C
    5% (1)

Why each option

ITIL Service Design defines five aspects that must be considered when designing services, and management information systems and tools - such as the Service Portfolio - is one of them.

AManagement information systems and toolsCorrect

Management information systems and tools is one of the five formally defined aspects of service design in ITIL, covering the systems and repositories needed to manage and support services across the lifecycle, including the Service Portfolio. The remaining four aspects are service solutions, technology and management architectures, processes, and measurement methods and metrics.

BRisk analysis and management approach

Risk analysis and management is an activity performed across multiple lifecycle stages and within service design, but it is not listed as one of the five specific aspects of service design.

CManagement policy for business case creation

Management policy for business case creation is not one of the five aspects of service design - business cases are a governance artifact used broadly across the lifecycle, not a design dimension.

DCorporate governance and policy

Corporate governance and policy is an organizational concern that shapes all lifecycle stages but is not one of the five discrete aspects defined within service design.

Concept tested: Five aspects of ITIL Service Design

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service design#five aspects#management information systems#service design lifecycle

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