ITIL Question #482: Real Exam Question with Answer & Explanation

The correct answer is A: Management information systems and tools. ITIL Service Design defines five aspects that must be considered when designing services, and management information systems and tools - such as the Service Portfolio - is one of them.

Question

Which is one of the five aspects of service design?

Options

AManagement information systems and tools
BRisk analysis and management approach
CManagement policy for business case creation
DCorporate governance and policy

Explanation

ITIL Service Design defines five aspects that must be considered when designing services, and management information systems and tools - such as the Service Portfolio - is one of them.

Common mistakes.

B. Risk analysis and management is an activity performed across multiple lifecycle stages and within service design, but it is not listed as one of the five specific aspects of service design.
C. Management policy for business case creation is not one of the five aspects of service design - business cases are a governance artifact used broadly across the lifecycle, not a design dimension.
D. Corporate governance and policy is an organizational concern that shapes all lifecycle stages but is not one of the five discrete aspects defined within service design.

Concept tested. Five aspects of ITIL Service Design

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Community Discussion

No community discussion yet for this question.

Full ITIL Practice