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ITIL · Question #306

Which of the following is NOT a responsibility of service transition?

The correct answer is B. To design and develop capabilities for service management. Service Transition focuses on moving services into live operation, not on designing service management capabilities, which belongs to Service Design.

The ITIL service lifecycle

Question

Which of the following is NOT a responsibility of service transition?

Options

  • ATo ensure that a service can be managed, operated and supported within constraints specified by
  • BTo design and develop capabilities for service management
  • CTo provide quality knowledge of change and release and deployment management
  • DTo plan the resource requirements to manage a release

How the community answered

(27 responses)
  • A
    11% (3)
  • B
    70% (19)
  • C
    4% (1)
  • D
    15% (4)

Why each option

Service Transition focuses on moving services into live operation, not on designing service management capabilities, which belongs to Service Design.

ATo ensure that a service can be managed, operated and supported within constraints specified by

Ensuring a service can be managed, operated, and supported within agreed constraints is a core Service Transition responsibility, as it validates operational readiness before go-live.

BTo design and develop capabilities for service managementCorrect

Designing and developing capabilities for service management is a responsibility of the Service Design stage, not Service Transition. Service Transition is concerned with building, testing, and deploying services into the live environment, as well as managing the transition activities such as change, release, and knowledge management.

CTo provide quality knowledge of change and release and deployment management

Providing quality knowledge of change and release and deployment management is explicitly part of Service Transition, supporting the Knowledge Management process.

DTo plan the resource requirements to manage a release

Planning resource requirements to manage a release is a Service Transition responsibility, falling under Release and Deployment Management planning activities.

Concept tested: ITIL Service Transition responsibilities vs Service Design

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service Transition#service lifecycle responsibilities#Service Design

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