ITIL · Question #306
Which of the following is NOT a responsibility of service transition?
The correct answer is B. To design and develop capabilities for service management. Service Transition focuses on moving services into live operation, not on designing service management capabilities, which belongs to Service Design.
Question
Which of the following is NOT a responsibility of service transition?
Options
- ATo ensure that a service can be managed, operated and supported within constraints specified by
- BTo design and develop capabilities for service management
- CTo provide quality knowledge of change and release and deployment management
- DTo plan the resource requirements to manage a release
How the community answered
(27 responses)- A11% (3)
- B70% (19)
- C4% (1)
- D15% (4)
Why each option
Service Transition focuses on moving services into live operation, not on designing service management capabilities, which belongs to Service Design.
Ensuring a service can be managed, operated, and supported within agreed constraints is a core Service Transition responsibility, as it validates operational readiness before go-live.
Designing and developing capabilities for service management is a responsibility of the Service Design stage, not Service Transition. Service Transition is concerned with building, testing, and deploying services into the live environment, as well as managing the transition activities such as change, release, and knowledge management.
Providing quality knowledge of change and release and deployment management is explicitly part of Service Transition, supporting the Knowledge Management process.
Planning resource requirements to manage a release is a Service Transition responsibility, falling under Release and Deployment Management planning activities.
Concept tested: ITIL Service Transition responsibilities vs Service Design
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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