ITIL Question #306: Real Exam Question with Answer & Explanation

The correct answer is B: To design and develop capabilities for service management. Service Transition focuses on moving services into live operation, not on designing service management capabilities, which belongs to Service Design.

The ITIL service lifecycle

Question

Which of the following is NOT a responsibility of service transition?

Options

ATo ensure that a service can be managed, operated and supported within constraints specified by
BTo design and develop capabilities for service management
CTo provide quality knowledge of change and release and deployment management
DTo plan the resource requirements to manage a release

Explanation

Service Transition focuses on moving services into live operation, not on designing service management capabilities, which belongs to Service Design.

Common mistakes.

A. Ensuring a service can be managed, operated, and supported within agreed constraints is a core Service Transition responsibility, as it validates operational readiness before go-live.
C. Providing quality knowledge of change and release and deployment management is explicitly part of Service Transition, supporting the Knowledge Management process.
D. Planning resource requirements to manage a release is a Service Transition responsibility, falling under Release and Deployment Management planning activities.

Concept tested. ITIL Service Transition responsibilities vs Service Design

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service Transition#service lifecycle responsibilities#Service Design

Community Discussion

No community discussion yet for this question.

Full ITIL Practice