Which of the following does the Availability Management process include? (1) Ensuring services are able to meet availability targets (2) Monitoring and reporting actual availability (3) Improvement ac

Selecting only item 1 omits monitoring/reporting and improvement, both of which are integral components of the Availability Management process.

Availability Management includes ensuring services meet agreed availability targets through proactive design and reactive management. It also includes monitoring and reporting actual availability against those targets, and driving improvement activities to ensure services continue to meet or exceed goals as business needs evolve.

Selecting items 1 and 2 omits improvement activities, which are a required part of Availability Management to ensure ongoing compliance with targets over time.

Selecting items 1 and 3 omits monitoring and reporting, which is essential for measuring whether availability targets are actually being met.