ITIL · Question #237
Which process has the following objective "Establish new or changed services into supported environments within the predicted cost, time and resource estimates"?
The correct answer is B. Service transition planning and support. The objective of establishing new or changed services within predicted cost, time, and resource estimates belongs specifically to the Service Transition Planning and Support process.
Question
Which process has the following objective "Establish new or changed services into supported environments within the predicted cost, time and resource estimates"?
Options
- AService strategy
- BService transition planning and support
- CService level management
- DChange management
How the community answered
(13 responses)- B92% (12)
- D8% (1)
Why each option
The objective of establishing new or changed services within predicted cost, time, and resource estimates belongs specifically to the Service Transition Planning and Support process.
Service Strategy is a lifecycle stage focused on defining business objectives and service portfolio decisions, not a process responsible for deploying services into production.
Service Transition Planning and Support is responsible for coordinating the resources required to deploy a release and ensuring new or changed services meet the predicted cost, time, and resource estimates agreed upon with the business. This process acts as a governance and coordination function across all service transition activities to deliver services into supported environments effectively and predictably.
Service Level Management negotiates and monitors service level agreements with customers but does not own the coordination of service deployments within cost and time estimates.
Change Management governs the authorization and scheduling of individual changes to minimize risk, but it does not own the broader objective of coordinating entire service transitions within agreed cost and resource constraints.
Concept tested: ITIL Service Transition Planning and Support process objective
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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