Which of the following statements about processes is INCORRECT?

In ITIL, a 'function' is defined as a unit of an organization - such as a team or department - responsible for carrying out specific work. A 'process' is a structured set of activities designed to accomplish a specific objective, and is characterized by being measurable, delivering specific results, and responding to specific triggering events, none of which equate to being an organizational unit.

Processes being measurable is a correct characteristic - ITIL defines that processes must have defined performance metrics to evaluate effectiveness and efficiency.

Delivering specific results is a correct characteristic of processes - each process is designed to produce defined outputs in response to specific inputs.

Responding to specific events is a correct characteristic - processes are triggered by defined inputs or events and transform them into specified outputs.