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ITIL · Question #235

Which of the following is NOT a benefit of using public frameworks and standards?

The correct answer is B. They are always free ensuring they can be implemented quickly. Public frameworks are not always free - many require licensing or purchasing materials - so claiming they are 'always free' is factually incorrect and not a valid benefit.

Service management as a practice

Question

Which of the following is NOT a benefit of using public frameworks and standards?

Options

  • AKnowledge of public frameworks is more likely to be widely distributed
  • BThey are always free ensuring they can be implemented quickly
  • CThey are validated across a wide range of environments making them more robust
  • DThey make collaboration between organizations easier by giving a common language

How the community answered

(40 responses)
  • B
    95% (38)
  • C
    3% (1)
  • D
    3% (1)

Why each option

Public frameworks are not always free - many require licensing or purchasing materials - so claiming they are 'always free' is factually incorrect and not a valid benefit.

AKnowledge of public frameworks is more likely to be widely distributed

Widely distributed knowledge is a genuine benefit because it reduces training costs and makes hiring easier when staff are already familiar with a common framework.

BThey are always free ensuring they can be implemented quicklyCorrect

Many widely adopted public frameworks, such as ITIL, require organizations to purchase official publications, training, and certification materials, meaning they are not always free. The absolute claim of 'always free' is factually false and therefore cannot be listed as a genuine benefit of using public frameworks.

CThey are validated across a wide range of environments making them more robust

Validation across diverse environments is a real benefit because it means the framework has been tested in many contexts, increasing confidence in its applicability and robustness.

DThey make collaboration between organizations easier by giving a common language

Providing a common language is a legitimate benefit that facilitates communication and collaboration between organizations and their vendors or partners.

Concept tested: Benefits and limitations of public IT frameworks

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#public frameworks#ITIL adoption#standards#framework benefits

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