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ITIL · Question #328
Which of the following is the BEST definition of the term service management?
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Service management as a practice
Question
Which of the following is the BEST definition of the term service management?
Options
- AA set of specialized organizational capabilities for providing value to customers in the form of
- BA group of interacting, interrelated, or independent components that form a unified whole,
- CThe management of functions within an organization to perform certain activities
- DUnits of organizations with roles to perform certain activities
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Topics
#service management definition#organizational capabilities#value delivery