Which statement BEST describes the value of service strategy to the business?

Higher volumes of successful change is a benefit associated with change management and release practices, not with service strategy.

Reducing unplanned costs through optimized handling of outages is an outcome of incident management and problem management, not service strategy.

Reducing the duration and frequency of service outages is a goal of availability management and problem management, not service strategy.

Service strategy is fundamentally about understanding the customer perspective - identifying what customers value and what service levels will meet their needs before designing or delivering any service. It answers the 'why' of service management, ensuring all downstream processes are oriented toward genuine business value. This customer-centric alignment is the primary value service strategy delivers to the business.