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ITIL · Question #466
ITIL Question #466: Real Exam Question with Answer & Explanation
The correct answer is D: It enables the service provider to understand what levels of service will make their customers. See the full explanation below for the reasoning.
Question
Which statement BEST describes the value of service strategy to the business?
Options
- AIt allows higher volumes of successful change
- BIt reduces unplanned costs through optimized handling of service outages
- CIt reduces the duration and frequency of service outages
- DIt enables the service provider to understand what levels of service will make their customers
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