Remediation planning is a key part of which process?

Capacity management is concerned with ensuring IT resources can meet current and future demand, and does not involve planning for change failure scenarios.

Change management requires that every change includes a remediation plan - a documented procedure for restoring the service or reverting the change if the implementation fails. This plan must be reviewed and approved as part of the change authorization process before the change is scheduled. Without remediation planning, failed changes risk causing prolonged outages with no defined recovery path.

Financial management for IT services focuses on budgeting, accounting, and charging for IT services, not on recovery procedures for failed changes.

Availability management works to maintain agreed service availability levels but does not govern the process of planning rollback procedures for individual changes.