ITIL · Question #98
What is the primary focus of the business management?
The correct answer is D. Future business requirements for IT services are quantified, designed, planned and implemented. Business capacity management is the ITIL sub-process responsible for translating future business plans into IT capacity requirements before demand arrives.
Question
What is the primary focus of the business management?
Options
- AManagement, control and prediction of the performance, utilization and capacity of individual
- BReview of all capacity supplier agreements and underpinning contracts with supplier management
- CManagement, control and prediction of the end-to-end performance and capacity of the live,
- DFuture business requirements for IT services are quantified, designed, planned and implemented
How the community answered
(29 responses)- A3% (1)
- B7% (2)
- C3% (1)
- D86% (25)
Why each option
Business capacity management is the ITIL sub-process responsible for translating future business plans into IT capacity requirements before demand arrives.
Describing management of individual component performance and utilization defines component capacity management, not business capacity management.
Reviewing supplier agreements and underpinning contracts is an activity associated with supplier management and service level management, not business capacity management.
Managing end-to-end performance and capacity of live IT services defines service capacity management, a separate ITIL sub-process.
Business capacity management focuses on understanding future business requirements and ensuring that sufficient IT capacity is quantified, designed, planned, and implemented in advance to meet anticipated demand, aligning IT growth with business strategy.
Concept tested: ITIL capacity management sub-process responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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