ITIL Question #99: Real Exam Question with Answer & Explanation

The correct answer is B: IT service continuity management. IT Service Continuity Management (ITSCM) exists specifically to manage risks that could severely impact IT services, ensuring minimum agreed service levels are always maintainable.

Processes

Question

Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

Options

AChange management
BIT service continuity management
CFinancial management for IT services
DService catalog management

Explanation

IT Service Continuity Management (ITSCM) exists specifically to manage risks that could severely impact IT services, ensuring minimum agreed service levels are always maintainable.

Common mistakes.

A. Change management governs the lifecycle of changes to minimize disruption from planned changes, not to ensure service recovery from disasters or major risk events.
C. Financial management for IT services manages budgeting, accounting, and charging for IT, and has no responsibility for service continuity or risk-based recovery.
D. Service catalog management maintains accurate information about available IT services, but does not address risk management or continuity of service delivery.

Concept tested. ITIL IT Service Continuity Management purpose and scope

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#IT service continuity management#risk management#business continuity#minimum service levels

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