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ITIL · Question #99

Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

The correct answer is B. IT service continuity management. IT Service Continuity Management (ITSCM) exists specifically to manage risks that could severely impact IT services, ensuring minimum agreed service levels are always maintainable.

Processes

Question

Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

Options

  • AChange management
  • BIT service continuity management
  • CFinancial management for IT services
  • DService catalog management

How the community answered

(28 responses)
  • A
    4% (1)
  • B
    89% (25)
  • D
    7% (2)

Why each option

IT Service Continuity Management (ITSCM) exists specifically to manage risks that could severely impact IT services, ensuring minimum agreed service levels are always maintainable.

AChange management

Change management governs the lifecycle of changes to minimize disruption from planned changes, not to ensure service recovery from disasters or major risk events.

BIT service continuity managementCorrect

ITSCM's defined purpose in ITIL is to support overall business continuity management by identifying and reducing risks to IT services, and by ensuring that the IT service provider can recover or maintain minimum agreed service levels following a major disruption or disaster.

CFinancial management for IT services

Financial management for IT services manages budgeting, accounting, and charging for IT, and has no responsibility for service continuity or risk-based recovery.

DService catalog management

Service catalog management maintains accurate information about available IT services, but does not address risk management or continuity of service delivery.

Concept tested: ITIL IT Service Continuity Management purpose and scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#IT service continuity management#risk management#business continuity#minimum service levels

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