ITIL · Question #99
Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
The correct answer is B. IT service continuity management. IT Service Continuity Management (ITSCM) exists specifically to manage risks that could severely impact IT services, ensuring minimum agreed service levels are always maintainable.
Question
Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
Options
- AChange management
- BIT service continuity management
- CFinancial management for IT services
- DService catalog management
How the community answered
(28 responses)- A4% (1)
- B89% (25)
- D7% (2)
Why each option
IT Service Continuity Management (ITSCM) exists specifically to manage risks that could severely impact IT services, ensuring minimum agreed service levels are always maintainable.
Change management governs the lifecycle of changes to minimize disruption from planned changes, not to ensure service recovery from disasters or major risk events.
ITSCM's defined purpose in ITIL is to support overall business continuity management by identifying and reducing risks to IT services, and by ensuring that the IT service provider can recover or maintain minimum agreed service levels following a major disruption or disaster.
Financial management for IT services manages budgeting, accounting, and charging for IT, and has no responsibility for service continuity or risk-based recovery.
Service catalog management maintains accurate information about available IT services, but does not address risk management or continuity of service delivery.
Concept tested: ITIL IT Service Continuity Management purpose and scope
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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