Which process is responsible for frequently occurring changes where risk and cost are low?

Access Management governs granting and revoking user rights and permissions to systems, not the fulfillment of general service requests.

Request Fulfillment is the ITIL process specifically designed to handle service requests - frequently occurring, pre-approved changes with low risk and low cost. It provides a formal channel for users to submit and track requests without requiring the full overhead of Change Management, improving efficiency and user satisfaction.

Release and Deployment Management handles planning, scheduling, and controlling builds and deployments to live environments, not routine low-risk service requests.

Incident Management focuses on restoring normal service after an unplanned interruption as quickly as possible, not on fulfilling standard user requests.