ITIL Question #257: Real Exam Question with Answer & Explanation

The correct answer is C: The design and development of services and service management processes. ITIL Service Design covers the design and development of both services and the service management processes needed to support them, not services alone.

Question

The BEST description of the guidance provided by Service Design is?

Options

AThe design and development of new services
BThe design and development of service improvements
CThe design and development of services and service management processes
DThe day-to-day operation and support of services

Explanation

ITIL Service Design covers the design and development of both services and the service management processes needed to support them, not services alone.

Common mistakes.

A. This is too narrow; Service Design explicitly covers improvements to existing services and the design of service management processes, not only new services.
B. This is also incomplete; Service Design addresses new services, not only improvements, and it always includes the design of supporting service management processes.
D. Day-to-day operation and support of services is the scope of ITIL Service Operation, which covers event, incident, problem, access, and request management.

Concept tested. Scope of ITIL Service Design lifecycle stage

Reference. https://www.axelos.com/resource-hub/best-practice-glossary

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