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ITIL · Question #257

The BEST description of the guidance provided by Service Design is?

The correct answer is C. The design and development of services and service management processes. ITIL Service Design covers the design and development of both services and the service management processes needed to support them, not services alone.

The ITIL service lifecycle

Question

The BEST description of the guidance provided by Service Design is?

Options

  • AThe design and development of new services
  • BThe design and development of service improvements
  • CThe design and development of services and service management processes
  • DThe day-to-day operation and support of services

How the community answered

(45 responses)
  • A
    2% (1)
  • B
    2% (1)
  • C
    91% (41)
  • D
    4% (2)

Why each option

ITIL Service Design covers the design and development of both services and the service management processes needed to support them, not services alone.

AThe design and development of new services

This is too narrow; Service Design explicitly covers improvements to existing services and the design of service management processes, not only new services.

BThe design and development of service improvements

This is also incomplete; Service Design addresses new services, not only improvements, and it always includes the design of supporting service management processes.

CThe design and development of services and service management processesCorrect

ITIL Service Design provides guidance on designing new and changed services as well as the service management processes, tools, technologies, and measurement systems required to deliver and manage those services. This holistic scope - captured in the 'Five Aspects of Service Design' - ensures that supporting processes such as capacity management, availability management, and continuity management are designed alongside the service itself.

DThe day-to-day operation and support of services

Day-to-day operation and support of services is the scope of ITIL Service Operation, which covers event, incident, problem, access, and request management.

Concept tested: Scope of ITIL Service Design lifecycle stage

Source: https://www.axelos.com/resource-hub/best-practice-glossary

Topics

#service design#ITIL lifecycle stage#service management processes#scope of design

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