ITIL Question #256: Real Exam Question with Answer & Explanation

The correct answer is D: A Business Case. The phrase 'a decision support and planning tool that projects the likely consequences of a business action' is the standard ITIL definition of a Business Case.

Generic concepts and definitions

Question

Which of the following could BEST be described as "A decision support and planning tool that projects the likely consequences of a business action"?

Options

AA Problem model
BA Service Improvement Plan (SIP)
CA Request for Change (RFC)
DA Business Case

Explanation

The phrase 'a decision support and planning tool that projects the likely consequences of a business action' is the standard ITIL definition of a Business Case.

Common mistakes.

A. A Problem model is a predefined set of steps for handling a specific type of recurring problem, not a planning or decision support tool.
B. A Service Improvement Plan (SIP) is a formal plan documenting the actions required to improve a service or process, not a tool for projecting consequences of a business action.
C. A Request for Change (RFC) is a formal proposal submitted to Change Management to make a specific change, not a decision support or planning document.

Concept tested. Identifying ITIL Business Case from definition

Reference. https://www.axelos.com/resource-hub/glossary/b

Topics

#business case#decision support#planning tool#service strategy

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