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ITIL · Question #56
ITIL Question #56: Real Exam Question with Answer & Explanation
The correct answer is B: The result of carrying out an activity, following a process or delivering an IT service. See the full explanation below for the reasoning.
Question
Which of the following is the correct definition of an outcome?
Options
- AThe results specific to the clauses in a service level agreement (SLA)
- BThe result of carrying out an activity, following a process or delivering an IT service
- CAll the accumulated knowledge of the service provider
- DAll incidents reported to the service desk
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