ITIL · Question #279
What is the definition of an Alert?
The correct answer is B. A warning that a threshold has been reached or that something has changed. In ITIL, an Alert is a notification generated by monitoring tools to warn that a threshold has been reached or that a change in state has occurred.
Question
What is the definition of an Alert?
Options
- AA type of Incident
- BA warning that a threshold has been reached or that something has changed
- CAn error message to the user of an application
- DAn audit report that indicates areas where IT is not performing according to agreed procedures
How the community answered
(30 responses)- A3% (1)
- B93% (28)
- D3% (1)
Why each option
In ITIL, an Alert is a notification generated by monitoring tools to warn that a threshold has been reached or that a change in state has occurred.
An Alert is not a type of Incident; it is a separate ITIL concept that may lead to an Incident being raised but represents a monitoring notification rather than a service disruption.
An Alert is specifically defined in ITIL as a warning that a threshold has been reached, something has changed, or a failure has occurred. It is produced by monitoring tools and does not inherently mean a service has failed - it signals a condition that may require attention or trigger further action such as raising an Incident.
An error message to an application user is a user-facing notification, not an operational monitoring Alert used by IT staff.
An audit report describes a compliance or governance output that measures adherence to procedures, which is unrelated to the monitoring-based definition of an Alert.
Concept tested: ITIL Service Operation Alert definition
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