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ITIL · Question #280
ITIL Question #280: Real Exam Question with Answer & Explanation
The correct answer is C: Validate; Direct; Justify; Intervene. ITIL defines four specific reasons to monitor and measure that ensure IT activities add value: Validate, Direct, Justify, and Intervene.
Question
To add value to the business, what are the four reasons to monitor and measure?
Options
- AEvaluate; Diagnose; Justify; Intervene
- BValidate; Direct; Justify; Improve
- CValidate; Direct; Justify; Intervene
- DEvaluate; Direct; Justify; Improve
Explanation
ITIL defines four specific reasons to monitor and measure that ensure IT activities add value: Validate, Direct, Justify, and Intervene.
Common mistakes.
- A. Evaluate and Diagnose are not the correct ITIL terms for this framework; the correct terms are Validate and Intervene respectively.
- B. Improve is not one of the four defined reasons to monitor and measure; Intervene is the correct fourth term in the ITIL framework.
- D. Evaluate replaces Validate and Improve replaces Intervene, neither of which are the correct ITIL terms defined for this monitoring and measurement framework.
Concept tested. ITIL four reasons to monitor and measure
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