ITIL Question #418: Real Exam Question with Answer & Explanation

The correct answer is D: The entire cycle should be repeated multiple times to implement Continual Improvement. The PDCA cycle is a continual improvement framework where all four stages are repeated iteratively, not visited just once.

Key principles and models

Question

How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

Options

AEach stage should be carried out once in the order Plan-Do-Check-Act
BThere should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to
CThere should be a single Plan and Do,then Check and Act should be carried out multiple times to
DThe entire cycle should be repeated multiple times to implement Continual Improvement

Explanation

The PDCA cycle is a continual improvement framework where all four stages are repeated iteratively, not visited just once.

Common mistakes.

A. Visiting each stage only once treats improvement as a one-time project rather than an ongoing process, which contradicts the core principle of continual improvement.
B. Repeating only Do-Check-Act without re-planning ignores the need to update objectives and strategies based on new information gathered during previous cycles.
C. Repeating only Check and Act without revisiting Plan and Do fails to incorporate updated improvement goals or changed business conditions into the process.

Concept tested. PDCA cycle iteration for continual improvement

Reference. https://www.axelos.com/certifications/itil-service-management

Topics

#PDCA cycle#Deming cycle#continual improvement#CSI

Community Discussion

No community discussion yet for this question.

Full ITIL Practice