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ITIL · Question #418

How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

The correct answer is D. The entire cycle should be repeated multiple times to implement Continual Improvement. The PDCA cycle is a continual improvement framework where all four stages are repeated iteratively, not visited just once.

Key principles and models

Question

How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

Options

  • AEach stage should be carried out once in the order Plan-Do-Check-Act
  • BThere should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to
  • CThere should be a single Plan and Do,then Check and Act should be carried out multiple times to
  • DThe entire cycle should be repeated multiple times to implement Continual Improvement

How the community answered

(30 responses)
  • A
    7% (2)
  • B
    3% (1)
  • C
    3% (1)
  • D
    87% (26)

Why each option

The PDCA cycle is a continual improvement framework where all four stages are repeated iteratively, not visited just once.

AEach stage should be carried out once in the order Plan-Do-Check-Act

Visiting each stage only once treats improvement as a one-time project rather than an ongoing process, which contradicts the core principle of continual improvement.

BThere should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to

Repeating only Do-Check-Act without re-planning ignores the need to update objectives and strategies based on new information gathered during previous cycles.

CThere should be a single Plan and Do,then Check and Act should be carried out multiple times to

Repeating only Check and Act without revisiting Plan and Do fails to incorporate updated improvement goals or changed business conditions into the process.

DThe entire cycle should be repeated multiple times to implement Continual ImprovementCorrect

The PDCA (Plan-Do-Check-Act) cycle, based on Deming's model, is designed to drive Continual Service Improvement by repeating the entire cycle multiple times. Each iteration incorporates lessons learned from the previous cycle, progressively improving service quality. Visiting the full cycle repeatedly ensures improvements are planned, implemented, measured, and adjusted in an ongoing and sustainable manner.

Concept tested: PDCA cycle iteration for continual improvement

Source: https://www.axelos.com/certifications/itil-service-management

Topics

#PDCA cycle#Deming cycle#continual improvement#CSI

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