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ITIL · Question #16
ITIL Question #16: Real Exam Question with Answer & Explanation
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Question
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
Options
- ADevise a strategy; Design the solution;
- BWhere do we want to be?;
- CIdentify the required business outcomes;
- DWhat is the vision?; Where are we now?;
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