ITIL · Question #284
Which of the following is concerned with fairness and transparency?
The correct answer is B. Governance. Governance in ITIL and broader IT management frameworks is specifically concerned with ensuring accountability, fairness, and transparency in how an organization directs and controls its services.
Question
Which of the following is concerned with fairness and transparency?
Options
- ACapacity management
- BGovernance
- CService design
- DService level management
How the community answered
(50 responses)- A2% (1)
- B92% (46)
- C4% (2)
- D2% (1)
Why each option
Governance in ITIL and broader IT management frameworks is specifically concerned with ensuring accountability, fairness, and transparency in how an organization directs and controls its services.
Capacity management is concerned with ensuring IT resources can meet current and future service demand within agreed performance levels - not with fairness or transparency.
Governance encompasses the policies, frameworks, and oversight mechanisms that ensure an organization operates with fairness, transparency, and accountability toward its stakeholders. In ITIL 4, governance involves evaluating, directing, and monitoring activities across the service value system to ensure decisions align with organizational values and stakeholder interests. Fairness and transparency are recognized core principles of governance.
Service design focuses on designing effective, efficient, and resilient services and their supporting processes, not on organizational governance principles.
Service level management is concerned with defining, agreeing, and monitoring service level targets between provider and customer - not with governance ethics or transparency.
Concept tested: ITIL Governance - fairness and transparency principles
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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