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ITIL · Question #285

Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

The correct answer is C. Produce and maintain all necessary Service Transition packages. Producing Service Transition packages is an objective of the Service Transition phase, not Service Design - Service Design focuses on designing and planning services rather than packaging them for deployment.

The ITIL service lifecycle

Question

Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

Options

  • AProduce quality, secure and resilient designs for new or improved services, technology
  • BTake the overall Service Strategies and ensure they are reflected in the Service Design process
  • CProduce and maintain all necessary Service Transition packages
  • DMeasuring the effectiveness and efficiency of Service Design and the supporting processes

How the community answered

(41 responses)
  • A
    2% (1)
  • B
    2% (1)
  • C
    95% (39)

Why each option

Producing Service Transition packages is an objective of the Service Transition phase, not Service Design - Service Design focuses on designing and planning services rather than packaging them for deployment.

AProduce quality, secure and resilient designs for new or improved services, technology

Producing quality, secure, and resilient designs for new or improved services and technology is a core and explicitly defined objective of the Service Design phase.

BTake the overall Service Strategies and ensure they are reflected in the Service Design process

Ensuring that overall Service Strategies are reflected in Service Design processes is a defined objective of Service Design, aligning strategic intent with design output.

CProduce and maintain all necessary Service Transition packagesCorrect

Service Transition packages are produced and maintained as part of the Service Transition phase of the ITIL Service Lifecycle, which is responsible for building, testing, and deploying services into production. Service Design produces the design artefacts and documentation - such as the Service Design Package - that feed into and inform the transition phase, but it does not produce or maintain the Service Transition packages themselves.

DMeasuring the effectiveness and efficiency of Service Design and the supporting processes

Measuring the effectiveness and efficiency of Service Design and its supporting processes is a recognized objective within the Service Design phase of the ITIL Service Lifecycle.

Concept tested: ITIL Service Design phase objectives and scope boundary

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service Design#service lifecycle#Service Transition packages#scope

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