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ITIL · Question #234

Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?

The correct answer is C. Service operation. Event management, problem management, access management, and request fulfillment are all processes belonging to the Service Operation stage of the ITIL service lifecycle.

The ITIL service lifecycle

Question

Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?

Options

  • AService strategy
  • BService transition
  • CService operation
  • DContinual service improvement

How the community answered

(38 responses)
  • A
    3% (1)
  • B
    8% (3)
  • C
    87% (33)
  • D
    3% (1)

Why each option

Event management, problem management, access management, and request fulfillment are all processes belonging to the Service Operation stage of the ITIL service lifecycle.

AService strategy

Service Strategy focuses on defining the market, service portfolio management, and financial management - not the operational processes listed.

BService transition

Service Transition covers change management, release and deployment, and service validation - it handles moving services into production, not managing them operationally.

CService operationCorrect

Service Operation is the ITIL lifecycle stage responsible for the day-to-day management of live IT services. It encompasses key processes including event management, incident management, problem management, access management, and request fulfillment - all of which deal with ongoing operational activities rather than design, transition, or strategic concerns.

DContinual service improvement

Continual Service Improvement focuses on measuring and improving service quality over time using metrics and improvement initiatives, not on running day-to-day operational processes.

Concept tested: ITIL Service Operation stage core processes

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service Operation#event management#problem management#request fulfillment

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