nerdexam
PeopleCert

ITIL · Question #82

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

The correct answer is B. Service design. Service Catalogue Management, Information Security Management, and Supplier Management are all defined as processes within the ITIL Service Design publication.

The ITIL service lifecycle

Question

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

Options

  • AService strategy
  • BService design
  • CService transition
  • DService operation

How the community answered

(27 responses)
  • B
    93% (25)
  • C
    4% (1)
  • D
    4% (1)

Why each option

Service Catalogue Management, Information Security Management, and Supplier Management are all defined as processes within the ITIL Service Design publication.

AService strategy

Service Strategy covers strategic-level processes such as Service Portfolio Management, Financial Management for IT Services, and Business Relationship Management, not design-phase processes.

BService designCorrect

The ITIL Service Design core publication covers the design of new or changed services and contains a comprehensive set of processes including Service Catalogue Management, Information Security Management, Supplier Management, Availability Management, and Capacity Management. These processes collectively ensure that services are designed to satisfy business requirements, meet security standards, and manage supplier relationships before the service is transitioned into live operation.

CService transition

Service Transition covers processes such as Change Management, Release and Deployment Management, and Service Validation and Testing, which relate to moving services into production rather than designing them.

DService operation

Service Operation covers processes such as Incident Management, Problem Management, Event Management, and Access Management, which relate to day-to-day running of live services.

Concept tested: ITIL Service Design publication process scope

Source: https://www.axelos.com/store/book/itil-service-design

Topics

#service design#service catalogue management#information security management#supplier management

Community Discussion

No community discussion yet for this question.

Full ITIL Practice