Which of the following provide value to the business from service strategy? 1. Enabling the service provider to have a clear understanding of what levels of service will make their customer's successf

Statement 3 cannot be included because reducing outage duration and frequency is an outcome of Availability Management and Incident Management within Service Operation, not Service Strategy.

Statement 3 is an operational reliability metric driven by Service Operation processes, making it incorrect to attribute it as a value of Service Strategy.

Statement 1 reflects a core Service Strategy value - understanding what service levels make customers successful allows the provider to align investments and capabilities to genuine business outcomes. Statement 2 reflects another key strategic value - a clearly defined service strategy enables the organization to anticipate and respond to changes in the business environment with agility. Both statements address the strategic positioning and business alignment goals that Service Strategy is designed to deliver.

Statement 3 describes an operational performance improvement, not a strategic value, so pairing it with statement 2 misrepresents the scope and purpose of Service Strategy.