PeopleCert
ITIL · Question #43
ITIL Question #43: Real Exam Question with Answer & Explanation
The correct answer is A: A service level agreement (SLA). See the full explanation below for the reasoning.
Question
Where would you expect incident resolution targets to be documented?
Options
- AA service level agreement (SLA)
- BA request for change (RFC)
- CThe service portfolio
- DA service description
Community Discussion
No community discussion yet for this question.