ITIL · Question #42
Which of the following is NOT one of the five individual aspects of service design?
The correct answer is C. The design of market spaces. ITIL defines five specific aspects of Service Design; designing market spaces belongs to Service Strategy, not Service Design.
Question
Which of the following is NOT one of the five individual aspects of service design?
Options
- AThe design of the service portfolio, including the service catalogue
- BThe design of new or changed services
- CThe design of market spaces
- DThe design of the technology architectures
How the community answered
(28 responses)- A4% (1)
- C93% (26)
- D4% (1)
Why each option
ITIL defines five specific aspects of Service Design; designing market spaces belongs to Service Strategy, not Service Design.
Designing the service portfolio, including the service catalogue, is explicitly one of the five recognized aspects of ITIL Service Design.
The design of new or changed services is the primary and most central aspect of ITIL Service Design.
Market spaces are evaluated during Service Strategy, where service providers identify opportunities and understand customer needs in the marketplace. The five aspects of ITIL Service Design are: new or changed services, service management systems and tools including the service portfolio, technology and management architectures, processes, and measurement methods and metrics - none of which include market space design.
The design of technology and management architectures is one of the five official aspects of ITIL Service Design.
Concept tested: ITIL five aspects of Service Design identification
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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