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ITIL · Question #206

The consideration of value creation is a principle of which stage of the service lifecycle?

The correct answer is B. Service strategy. Value creation - defining how services deliver value to customers and the business - is a core principle of the Service Strategy stage of the ITIL service lifecycle.

The ITIL service lifecycle

Question

The consideration of value creation is a principle of which stage of the service lifecycle?

Options

  • AContinual service improvement
  • BService strategy
  • CService design
  • DService transition

How the community answered

(53 responses)
  • A
    2% (1)
  • B
    92% (49)
  • C
    4% (2)
  • D
    2% (1)

Why each option

Value creation - defining how services deliver value to customers and the business - is a core principle of the Service Strategy stage of the ITIL service lifecycle.

AContinual service improvement

Continual Service Improvement focuses on measuring existing services and incrementally improving them using data and metrics, not on initially defining value creation principles.

BService strategyCorrect

Service Strategy is the stage concerned with defining the perspective, position, plans, and patterns that a service provider needs to execute to meet business outcomes. Value creation is central here because this stage determines what value services should deliver, to whom, and how, guiding all downstream lifecycle stages.

CService design

Service Design is responsible for designing new or changed services to meet agreed requirements, translating strategy into a blueprint - value creation is already defined by the time design begins.

DService transition

Service Transition focuses on building, testing, and deploying services into the live environment, which occurs after value has already been defined in the strategy stage.

Concept tested: Service Strategy value creation principle in ITIL lifecycle

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#value creation#service strategy#service lifecycle#strategy principles

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