ITIL Question #206: Real Exam Question with Answer & Explanation

The correct answer is B: Service strategy. Value creation - defining how services deliver value to customers and the business - is a core principle of the Service Strategy stage of the ITIL service lifecycle.

The ITIL service lifecycle

Question

The consideration of value creation is a principle of which stage of the service lifecycle?

Options

AContinual service improvement
BService strategy
CService design
DService transition

Explanation

Value creation - defining how services deliver value to customers and the business - is a core principle of the Service Strategy stage of the ITIL service lifecycle.

Common mistakes.

A. Continual Service Improvement focuses on measuring existing services and incrementally improving them using data and metrics, not on initially defining value creation principles.
C. Service Design is responsible for designing new or changed services to meet agreed requirements, translating strategy into a blueprint - value creation is already defined by the time design begins.
D. Service Transition focuses on building, testing, and deploying services into the live environment, which occurs after value has already been defined in the strategy stage.

Concept tested. Service Strategy value creation principle in ITIL lifecycle

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#value creation#service strategy#service lifecycle#strategy principles

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