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ITIL · Question #286

Contracts relating to an outsourced Data Centre would be managed by?

The correct answer is D. Facilities Management. In ITIL, Facilities Management is the function responsible for managing the physical environment of IT services, including contracts for outsourced data centers.

Functions

Question

Contracts relating to an outsourced Data Centre would be managed by?

Options

  • AService Desk
  • BIT Operations Control
  • CTechnical Management
  • DFacilities Management

How the community answered

(31 responses)
  • A
    3% (1)
  • C
    3% (1)
  • D
    94% (29)

Why each option

In ITIL, Facilities Management is the function responsible for managing the physical environment of IT services, including contracts for outsourced data centers.

AService Desk

Service Desk is the single point of contact for users handling incidents and service requests, not responsible for managing third-party facility or data center contracts.

BIT Operations Control

IT Operations Control manages routine day-to-day operational tasks and control room functions, not contractual relationships with outsourced data center providers.

CTechnical Management

Technical Management provides technical expertise and manages technical teams and resources, not the contractual or physical facility arrangements for outsourced data centers.

DFacilities ManagementCorrect

Facilities Management is the ITIL function that manages the physical environment in which IT infrastructure operates, including oversight of third-party outsourced data center contracts and agreements with external facility providers. This function covers buildings, power, cooling, and related vendor arrangements that are not purely technical in nature.

Concept tested: ITIL Facilities Management function responsibility

Source: https://www.axelos.com/resource-hub/glossary/

Topics

#Facilities Management#outsourcing#data centre#contracts

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