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ITIL · Question #15
ITIL Question #15: Real Exam Question with Answer & Explanation
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Question
The BEST description of an incident is:
Options
- AAn unplanned disruption of service unless there is a backup to that service
- BAn unplanned interruption to service or a reduction in the quality of service
- CAny disruption to service whether planned or unplanned
- DAny disruption to service that is reported to the service desk, regardless of whether the service
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