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ITIL · Question #14
ITIL Question #14: Real Exam Question with Answer & Explanation
The correct answer is B: All of the above. The service portfolio covers all services across their full lifecycle - planned, active, and retired - giving a complete picture of service investment and delivery.
Question
Which of the following types of service should be included in the scope of service portfolio management? 1. Those planned to be delivered 2. Those being delivered 3. Those that have been withdrawn from service
Options
- A1 and 3 only
- BAll of the above
- C1 and 2 only
- D2 and 3 only
Explanation
The service portfolio covers all services across their full lifecycle - planned, active, and retired - giving a complete picture of service investment and delivery.
Common mistakes.
- A. This excludes services currently being delivered, which form the service catalog - the most actively used component of the service portfolio.
- C. This excludes withdrawn services; retired services remain in the portfolio for historical reference, cost analysis, and potential re-introduction decisions.
- D. This excludes planned services in the pipeline, which are essential for investment planning and demand forecasting within portfolio management.
Concept tested. Service portfolio management scope and lifecycle
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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