ITIL · Question #13
Which of the following is NOT an objective of service transition?
The correct answer is B. To provide training and certification in project management. Service transition objectives focus on deploying, managing, and supporting services effectively. Providing project management training and certification falls outside this scope.
Question
Which of the following is NOT an objective of service transition?
Options
- ATo ensure that a service can be operated, managed and supported
- BTo provide training and certification in project management
- CTo provide quality knowledge and information about services and service assets
- DTo plan and manage the capacity and resource requirements to manage a release
How the community answered
(18 responses)- A6% (1)
- B89% (16)
- D6% (1)
Why each option
Service transition objectives focus on deploying, managing, and supporting services effectively. Providing project management training and certification falls outside this scope.
Ensuring a service can be operated, managed, and supported is a core and explicitly stated objective of service transition.
Training and certification in project management is not listed as an objective of service transition in ITIL. Service transition is concerned with moving services into the live environment reliably, ensuring operability, managing knowledge, and planning capacity for releases - not delivering professional development programs in project methodology.
Providing quality knowledge and information about services and service assets is a recognized objective of service transition, supporting informed decision-making.
Planning and managing the capacity and resource requirements to manage a release is a defined objective of service transition.
Concept tested: ITIL service transition objectives
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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