ITIL Question #13: Real Exam Question with Answer & Explanation

The correct answer is B: To provide training and certification in project management. Service transition objectives focus on deploying, managing, and supporting services effectively. Providing project management training and certification falls outside this scope.

The ITIL service lifecycle

Question

Which of the following is NOT an objective of service transition?

Options

ATo ensure that a service can be operated, managed and supported
BTo provide training and certification in project management
CTo provide quality knowledge and information about services and service assets
DTo plan and manage the capacity and resource requirements to manage a release

Explanation

Service transition objectives focus on deploying, managing, and supporting services effectively. Providing project management training and certification falls outside this scope.

Common mistakes.

A. Ensuring a service can be operated, managed, and supported is a core and explicitly stated objective of service transition.
C. Providing quality knowledge and information about services and service assets is a recognized objective of service transition, supporting informed decision-making.
D. Planning and managing the capacity and resource requirements to manage a release is a defined objective of service transition.

Concept tested. ITIL service transition objectives

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service transition#transition objectives#scope#project management

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