ITIL Question #12: Real Exam Question with Answer & Explanation

The correct answer is B: Emergency change advisory board. The Emergency Change Advisory Board (ECAB) is the designated ITIL body that reviews and authorizes changes requiring faster implementation than the standard change process permits.

Processes

Question

What is the name of the group that should review changes that must be implemented faster than the normal change process?

Options

ATechnical management
BEmergency change advisory board
CUrgent change board
DUrgent change authority

Explanation

The Emergency Change Advisory Board (ECAB) is the designated ITIL body that reviews and authorizes changes requiring faster implementation than the standard change process permits.

Common mistakes.

A. Technical management is a function in ITIL Service Operation responsible for technical expertise and infrastructure support, not for authorizing emergency changes.
C. Urgent Change Board is not a defined role, body, or term anywhere within the ITIL framework.
D. Urgent Change Authority is not a recognized ITIL designation - the correct term for the body that approves fast-tracked changes is the Emergency Change Advisory Board.

Concept tested. ITIL Emergency Change Advisory Board purpose and authority

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#emergency change#ECAB#change management#urgent changes

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