Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as possible 3. To minimize

Statement 1 describes Event Management's automated detection capability, not a core objective of Incident Management, so including it is incorrect.

ITIL defines the primary objectives of Incident Management as restoring normal service operation as quickly as possible (statement 2) and minimizing the adverse impact on business operations (statement 3). Statement 1 describes automatic detection of service-affecting events, which is explicitly the responsibility of the separate Event Management process.

Excluding statement 3 omits a primary Incident Management objective, and including statement 1 incorrectly attributes Event Management's function to Incident Management.

Including statement 1 is incorrect because automatic detection of service-affecting events is an objective of Event Management, a distinct ITIL process from Incident Management.