ITIL · Question #9
What are the categories of event described in the UIL service operation book?
The correct answer is C. Informational, warning, exception. ITIL Service Operation classifies events into three categories based on their significance and the type of response required.
Question
What are the categories of event described in the UIL service operation book?
Options
- AInformational, scheduled, normal
- BScheduled, unscheduled, emergency
- CInformational, warning, exception
- DWarning, reactive, proactive
How the community answered
(27 responses)- A4% (1)
- B4% (1)
- C85% (23)
- D7% (2)
Why each option
ITIL Service Operation classifies events into three categories based on their significance and the type of response required.
Scheduled is a classification used in ITIL Change Management for planned changes, not an event category defined in Service Operation.
Scheduled, unscheduled, and emergency are categories that apply to changes in the Change Management process, not to events in Service Operation.
ITIL Service Operation defines Informational, Warning, and Exception as the three event categories. Informational events require no action and are simply logged for record-keeping. Warning events indicate a threshold is being approached, while Exception events signal a failure or breach of an agreed service level requiring immediate attention.
Warning, reactive, and proactive do not form a recognized event classification framework within any ITIL service lifecycle publication.
Concept tested: ITIL Service Operation event classification categories
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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