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ITIL · Question #409

Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

The correct answer is C. Resources and Capabilities. This question tests knowledge of the two major service asset categories defined in ITIL Service Strategy. Resources and Capabilities are the foundational classifications for everything an organization uses to deliver services.

Generic concepts and definitions

Question

Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

Options

  • AServices and Infrastructure
  • BApplications and Infrastructure
  • CResources and Capabilities
  • DUtility and Warranty

How the community answered

(60 responses)
  • A
    7% (4)
  • B
    2% (1)
  • C
    90% (54)
  • D
    2% (1)

Why each option

This question tests knowledge of the two major service asset categories defined in ITIL Service Strategy. Resources and Capabilities are the foundational classifications for everything an organization uses to deliver services.

AServices and Infrastructure

Services and Infrastructure are specific examples of resource types rather than the top-level classification framework that ITIL uses to categorize all service assets.

BApplications and Infrastructure

Applications and Infrastructure are both subcategories that fall under Resources - they represent specific types within one of the two major asset categories, not the major categories themselves.

CResources and CapabilitiesCorrect

ITIL Service Strategy defines the two major types of service assets as Resources and Capabilities. Resources are the tangible and intangible inputs - such as IT infrastructure, people, money, and information - that an organization uses in service delivery. Capabilities represent the organization's ability to coordinate, control, and deploy those resources effectively, encompassing skills, knowledge, management processes, and organizational structures.

DUtility and Warranty

Utility and Warranty are the two dimensions that define the value a service delivers to customers - they describe what a service does and how reliably it does it, not what assets are used to create that value.

Concept tested: ITIL service asset types - resources and capabilities

Source: https://www.axelos.com/certifications/itil-service-management/itil-v3-foundation

Topics

#service assets#resources#capabilities#service value

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