ITIL · Question #410
Which is the correct combination of Service Management terms across the Lifecycle?
The correct answer is C. 1-C, 2-B, 3-A, 4-D. This ITIL question tests knowledge of correctly matching Service Management terms to their corresponding lifecycle stage, where option C reflects the accurate alignment.
Question
Which is the correct combination of Service Management terms across the Lifecycle?
Exhibit
Options
- A1-A, 2-B, 3-C, 4-D
- B1-C, 2-D, 3-A, 4-B
- C1-C, 2-B, 3-A, 4-D
- D1-B, 2-C, 3-D, 4-A
How the community answered
(27 responses)- A4% (1)
- B7% (2)
- C74% (20)
- D15% (4)
Why each option
This ITIL question tests knowledge of correctly matching Service Management terms to their corresponding lifecycle stage, where option C reflects the accurate alignment.
The 1-A, 2-B, 3-C, 4-D mapping places terms in lifecycle stages where they are not defined or primarily used.
The 1-C, 2-D, 3-A, 4-B sequence incorrectly swaps the associations for items 2 and 4 relative to their correct lifecycle context.
In ITIL, each lifecycle stage has specific associated terms and activities - for example, strategy involves value creation concepts, design involves SLAs and capacity, transition involves change and release, and operation involves incidents and events. The combination 1-C, 2-B, 3-A, 4-D correctly pairs each numbered item with its lifecycle-appropriate term. The other combinations misalign terms with stages they do not belong to.
The 1-B, 2-C, 3-D, 4-A mapping misassigns all four terms, reversing or shifting them away from their correct lifecycle phases.
Concept tested: ITIL lifecycle stage term matching
Source: https://www.axelos.com/certifications/itil-service-management
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