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ITIL · Question #410

Which is the correct combination of Service Management terms across the Lifecycle?

The correct answer is C. 1-C, 2-B, 3-A, 4-D. This ITIL question tests knowledge of correctly matching Service Management terms to their corresponding lifecycle stage, where option C reflects the accurate alignment.

The ITIL service lifecycle

Question

Which is the correct combination of Service Management terms across the Lifecycle?

Exhibit

ITIL question #410 exhibit

Options

  • A1-A, 2-B, 3-C, 4-D
  • B1-C, 2-D, 3-A, 4-B
  • C1-C, 2-B, 3-A, 4-D
  • D1-B, 2-C, 3-D, 4-A

How the community answered

(27 responses)
  • A
    4% (1)
  • B
    7% (2)
  • C
    74% (20)
  • D
    15% (4)

Why each option

This ITIL question tests knowledge of correctly matching Service Management terms to their corresponding lifecycle stage, where option C reflects the accurate alignment.

A1-A, 2-B, 3-C, 4-D

The 1-A, 2-B, 3-C, 4-D mapping places terms in lifecycle stages where they are not defined or primarily used.

B1-C, 2-D, 3-A, 4-B

The 1-C, 2-D, 3-A, 4-B sequence incorrectly swaps the associations for items 2 and 4 relative to their correct lifecycle context.

C1-C, 2-B, 3-A, 4-DCorrect

In ITIL, each lifecycle stage has specific associated terms and activities - for example, strategy involves value creation concepts, design involves SLAs and capacity, transition involves change and release, and operation involves incidents and events. The combination 1-C, 2-B, 3-A, 4-D correctly pairs each numbered item with its lifecycle-appropriate term. The other combinations misalign terms with stages they do not belong to.

D1-B, 2-C, 3-D, 4-A

The 1-B, 2-C, 3-D, 4-A mapping misassigns all four terms, reversing or shifting them away from their correct lifecycle phases.

Concept tested: ITIL lifecycle stage term matching

Source: https://www.axelos.com/certifications/itil-service-management

Topics

#service lifecycle#service management terms#lifecycle stages#terminology mapping

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