Which of the following statements is INCORRECT?

This statement is correct - the SKMS does encompass the CMS, which holds configuration management data, making it a true and accurate description of the relationship.

Statement B reverses the correct relationship - the Configuration Management System (CMS) is a subset that resides within the broader Service Knowledge Management System (SKMS), not the other way around. The SKMS is the overarching knowledge framework encompassing all data, information, and knowledge used to manage IT services, while the CMS is a narrower component focused specifically on configuration item data and relationships. The correct hierarchy from narrowest to broadest is: CMDB(s) contained within the CMS, and the CMS contained within the SKMS.

This statement is correct - the SKMS is broad enough to include organizational performance data, financial records, and other knowledge sources beyond configuration information alone.

This statement is correct - the SKMS can store knowledge about user skill levels to support resource planning, training decisions, and effective service delivery.