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ITIL · Question #407
ITIL Question #407: Real Exam Question with Answer & Explanation
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Question
Which of these statements about Service Desk staff is CORRECT?
Options
- AService Desk staff should be recruited from people who have high levels of technical skill
- BThe Service Desk can often be used as a stepping stone for staff to move into other more
- CThe Service Desk should try to have a high level of staff turnover as the training requirements are
- DService Desk staff should be discouraged from applying for other roles as it is more cost effective
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