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ITIL · Question #185
ITIL Question #185: Real Exam Question with Answer & Explanation
The correct answer is C: Functions. In ITIL, processes are defined by roles, inputs/outputs, and metrics - but functions are a separate ITIL concept, not a component of process definition.
Generic concepts and definitions
Question
Which one of the following would NOT be defined as part of every process?
Options
- ARoles
- BInputs and outputs
- CFunctions
- DMetrics
Explanation
In ITIL, processes are defined by roles, inputs/outputs, and metrics - but functions are a separate ITIL concept, not a component of process definition.
Common mistakes.
- A. Roles are a standard required component of every ITIL process definition, specifying who is responsible for each activity.
- B. Inputs and outputs are fundamental to every process definition, describing what triggers the process and what it produces.
- D. Metrics are a required element of every process definition, used to measure process performance and effectiveness.
Concept tested. ITIL process definition components vs functions
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
#process definition#functions#process components#roles
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