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ITIL · Question #186

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

The correct answer is B. Service catalogue management. Service catalogue management is the ITIL process responsible for maintaining the service catalogue, which documents all live services and those in preparation.

Processes

Question

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

Options

  • AService level management
  • BService catalogue management
  • CDemand management
  • DService transition

How the community answered

(56 responses)
  • A
    2% (1)
  • B
    89% (50)
  • C
    2% (1)
  • D
    7% (4)

Why each option

Service catalogue management is the ITIL process responsible for maintaining the service catalogue, which documents all live services and those in preparation.

AService level management

Service level management is responsible for negotiating and documenting service level agreements (SLAs), not for recording service details and dependencies.

BService catalogue managementCorrect

Service catalogue management maintains an accurate record of all services that are operational or being prepared for live operation, including each service's details, status, interfaces, and dependencies. This catalogue serves as a central source of information for customers and IT staff about available services.

CDemand management

Demand management focuses on understanding and influencing customer demand for services to ensure capacity can meet that demand.

DService transition

Service transition is a lifecycle stage (not a process) that manages the transition of services into the live environment, not the ongoing recording of service details.

Concept tested: Service catalogue management purpose and scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service catalogue management#service catalogue#live environment#service records

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